Several weeks ago I wrote a review for the Lavender Liquid Soap Refill, sharing my not-so-great experience with the new plastic bag container, which in shipping had leaked all over the carton. (The soap, by the way, has ALWAYS been wonderful—my issue was with the bag.). Almost immediately after sending my review, I heard from Julia & Wayne, who apologized and shared that the bags are sealed by hand, so occasionally one might become loosened in shipping. They sent me another refill right away, and I’m delighted to report that not a drop of it leaked during shipping. I apologize for not reaching out about the leaking when the first order arrived in less-than-great condition, for I’m sure they would have taken care of it then. The Lavender Liquid Soap is truly wonderful, and the bag refill is actually easy to pour from—and travels well. (If it hasn’t, just let Julia & Wayne know right away, and they’ll fix it!) Great product—Great service!! Thank you!